Schneider Electric™ Recalls 1.4 Million Electrical Panels
Schneider Electric Product Recall Safety Notice
Hazard: The wire binding screw within the lug body could potentially not be torqued properly to the Plug-on-Neutral bar. Over time, this unsecured electrical joint could result in losing the neutral connection and potentially lead to overheating at the load.
Affected Products: QO™ Plug-On-Neutral Load Center. Impacted catalog numbers can be seen below.
Remedy: Affected devices need to be inspected per our customer notification letter. Contact our Customer Care Team for support.
Schneider Electric is committed to delivering high quality products to our customers. As part of our ongoing quality monitoring process, a potential issue was detected that may affect specific QO Plug-On Neutral Load Centers manufactured between February 1, 2020 and January 12, 2022 at Schneider Electric Plant 15.
The issue detected is a loose neutral screw connection within the QO Plug-On Neutral Load Center. If that connection is loose, the affected load center can overheat, posing thermal burn and fire hazards. There is a potential for PROPERTY DAMAGE AND PERSONAL INJURY as a result.
The load center may have been purchased at an authorized Schneider Electric distributor, home improvement and hardware store, or provided by a home builder or electrical contractor.
Free inspection and repair for recalled product shall be provided.
Schneider Electric can be reached via its toll free customer care line. For more information contact Schneider Electric Customer Care.
- By phone at 1-888-778-2733; option 2,1,4 from 8AM-8PM EST
- Chat
While the inconvenience is regrettable, safety remains the highest priority of Schneider Electric. For this reason, thank you for your prompt assistance in this matter.
Indoor / outdoor units
This recall involves indoor, outdoor and original equipment manufacturer (OEM) Square D QO Plug-On Neutral Load Centers that were installed in homes, recreational vehicles, or commercial establishments, including restaurants, manufacturing facilities and warehouses, commercial lighting and others. The circuit breaker boxes were sold in gray and come in various sizes (square and rectangular). The recalled circuit breaker boxes were manufactured between February 2020 and January 2022, with date codes between 200561 and 220233.
For installed outdoor load centers, the manufacturing date codes are printed on the inside of the cover or door of the unit or on the box itself when the cover or door is open.
For installed indoor load centers, a qualified electrician can locate the interior date codes that are not visible to the home owner.
Circuit breaker boxes with covers that were manufactured between December 2019 and March 2022 are also included in this recall. The affected catalog/part numbers can be found inside the electrical panel doors for both the U.S. and Canada.
Recalled Electrical Panel U.S. and Canada Catalog /Part Numbers
| CQO116L100PGRB | QO130M200PRB | QOC30UFWG |
| CQO116M100PRB | QO140L200PGRB | QOC30UFWGW |
| CQO116M60PRB | QO140M200PRB | QOC30US |
| CQO124L125PGRB | QO142L225PGRB | QOC32UF |
| CQO124M100PRB | QO142M200PRB | QOC32UFW |
| CQO140L200PGRB | QO142M225PRB | QOC40UF |
| CQO140M200PRB | QO1816M200PFTRB | QOC40UFW |
| NQC20FWG | QO816L100PRB | QOC40US |
| NQC20FWGW | QOC12UF | QOC42UF |
| NQC30FWG | QOC12US | QOC42UFW |
| NQC30FWGW | QOC16UF | QOC42US |
| QO112L125PGRB | QOC16UFW | QOC54UF |
| QO112L200PGRB | QOC16US | QOC54UFW |
| QO112M100PRB | QOC20U100F | QOC60UF |
| QO116L125PGRB | QOC20U100FW | QOCMF30UC |
| QO116M100PRB | QOC20U100S | QOCMF30UCW |
| QO120M100PRB | QOC20UFWG | QOCMF42UC |
| QO120M150PRB | QOC20UFWGW | QOCMF42UCW |
| QO120M200PRB | QOC24UF | QOCMF54UC |
| QO124L125PGRB | QOC24UFW | QOCMF54UCW |
| QO124M100PRB | QOC24US | QOCMF60UC |
| QO124M125PRB | QOC30U125C | QOCMF60UCW |
| QO130L200PGRB | QOC30UF | |
| QO130M150PRB | QOC30UFW |
Schneider Electric is directly contacting all known retailers, distributors, homeowners, and any other individuals that purchased or installed the recalled product. All purchasers and installers should immediately contact Schneider Electric to arrange to have the recalled load centers inspected by trained electricians to determine if replacement or repair is required. This inspection and any resulting replacement or repair are free of charge.
Consumers can find the catalog number and date code on indoor load centers inside the door of the panel. Consumers should immediately contact Schneider Electric to arrange to have the recalled load center inspected by a trained electrician to determine if repair is required. This inspection and any resulting repair is free of charge. Consumers who continue to use the load centers while awaiting the free repair should have working smoke alarms in their homes.
For uninstalled products, consumers should contact Schneider Electric for a free repair or replacement.
The firm has received one report of an incident of a loose wire. No injuries have been reported.
Authorized Schneider Electric distributors and home improvement and hardware stores nationwide and online including Home Depot, Lowe’s, and Menard’s from February 2020 through January 2022 for between $90 and $1,660.
Schneider Electric USA Inc., of Lexington, Kentucky
Schneider Electric™ Recalls 1.4 Million Electrical Panels Due to Thermal Burn and Fire Hazards
Square™ D QO™ Plug-on-Neutral Load Centers, also known as, Load Centers, Breaker Boxes, Electrical Panels
The load center can overheat, posing thermal burn and fire hazards.
Disclaimer: Inspector-IQ takes reasonable efforts to ensure that the contents of its website are accurate. While every effort has been made to ensure the accuracy and completeness of the content of Inspector-IQ.com, no warranty or fitness is provided or implied, and Inspector-IQ, its partners, supporters, employees, or associated organizations shall have neither liability nor responsibility to any person or entity with respect to any loss or damage arising from its use.
Last Updated on 4 years ago
